I am a repeat customer and have always been treated so well and with such professionalism and friendliness from the team. I really appreciate your service!
8/17/2018
Sarah K. VERIFIED CUSTOMER
The serviceman was professional and efficient.
8/17/2018
Stefanie M. VERIFIED CUSTOMER
Job well done
8/17/2018
Rebecca W. VERIFIED CUSTOMER
After an initial scheduling conflict/misunderstanding, the scheduling representative and the glass technician both worked really hard to accommodate me. I sincerely appreciate their hard work and outstanding customer service.
8/16/2018
James H. VERIFIED CUSTOMER
Great job!
8/16/2018
Thomas V. VERIFIED CUSTOMER
Excellent - your person from Forest Lake -- came an told us what he would be doing -- we t out an got it taken care -- showed us what he did -- thanked him -- 100% Excelant service ! !
8/16/2018
Patrick O. VERIFIED CUSTOMER
Overall my experience was good. Technician was professional and courteous. The job done looks great.
8/16/2018
Ryan K. VERIFIED CUSTOMER
Amazing efficiency in work and customer service!
8/16/2018
David S. VERIFIED CUSTOMER
Set aside 1/2 day for this and the guy shows up without all the parts because someone “forgot to order” a crucial part. So I have to reschedule and waste another 1/2 day. Had to wait a week between appointments even though the dealer had the part in stock. Terrible service.
8/15/2018
Janelle S. VERIFIED CUSTOMER
Lack of communication between location and myself. I did not receive a confirmation call regarding my appointment, and I had to call to see if my car was done. Lack of communication and professionalism. I’m satisfied with my class repair, but not with customer service.
8/15/2018
Richard D. VERIFIED CUSTOMER
Brian,
The technician was super friendly and his service to our vehicle was outstanding.
8/15/2018
Kate W. VERIFIED CUSTOMER
Setting up the appointment was a breeze! Super easy and helpful. The technician arrived early and worked fast! He even cleaned out all the broken glass from the back. He was very kind and informative! Wonderful service all around!
8/14/2018
Tim B. VERIFIED CUSTOMER
good people, approach, attitude, work. all good. only one suggestion-over the phone when i was setting this all up the operator asked if my car had a rain sensor. i said No. on our car a rain sensor is an option not standard equipment but apparently the windshield always has the sensor. I did not know that so when they came the first time to replace the windshield they had the wrong type. I don't know if there anyway to avoid this or help the consumer to answer the rain sensor question more accurately but it did cause a delay in getting this done. and totally understandable. but avoidable? maybe not, but...
8/14/2018
Susan N. VERIFIED CUSTOMER
Ryan communicated effectively about his arrival time and was professional and courteous.
8/14/2018
Michael M. VERIFIED CUSTOMER
The installer was very personable and professional.
8/14/2018
Stephen A. VERIFIED CUSTOMER
Jeremiah was awesome! I watched his technique and he explained everything clearly. Nice job.
8/14/2018
Debbie M. VERIFIED CUSTOMER
Everything went smooth from Gavin in IL to Nick the installer. Very professional and careful. Explained everything to us and an asset to ABRA! Will definitely work with ABRA again and will refer my friends. They were on time and easy to work with. Thank you!!
8/14/2018
Dean G. VERIFIED CUSTOMER
Friendly and prompt
8/14/2018
Michael K. VERIFIED CUSTOMER
Process of submitting the claim could and should be expedited. I brought my truck in for a collision repair and had glass repair done at the same time. I chose abra as they do both. I understand that they are individual claims, but they should already have my info from the first claim. Then after repeating it for Farmer's, I repeated it again for the Abra glass person. Very frustrating. Total call was 45 minutes.
8/13/2018
Chris C. VERIFIED CUSTOMER
Sloppy job, no clean up. Glass everywhere. Some kind of oil on bumper inside back hatch. Tech told me an hour and I waited over 2.the caulking on the glass is wavy and visible. I don't think I will use Abra again. Thank you, Chris C