The scheduling was a nightmare. One the phone, the hold time was over 5 mintues to talk to some one on 2 occassions. The tech who did the work was great.
4/20/2018
Beth B. VERIFIED CUSTOMER
Scheduling was awful. We had to repair the rear view mirror after the work was complete.
4/20/2018
Dorothy J. VERIFIED CUSTOMER
A great job
4/19/2018
Kathy A. VERIFIED CUSTOMER
They had to get a special windshield, but finally thanks to Brian who puts the glass in and Fred at Customer service they were able to get the correct windshield. Matt came and installed the windshield. All your personal - from customer service to installers were knowledgable, polite and helpful. Thank you please thank your personal they did a great job!
4/18/2018
Sierra B. VERIFIED CUSTOMER
Great work
4/18/2018
Mike B. VERIFIED CUSTOMER
The team was professional and friendly thank you again for your services !
4/16/2018
Deborah D. VERIFIED CUSTOMER
The job was done quick and I was ready to drive my car after it being replace.
4/16/2018
Wanda T. VERIFIED CUSTOMER
Installer was friendly and knowledgeable.
4/15/2018
Victor R. VERIFIED CUSTOMER
The service was great and on time. The service technician was very professional. TY
4/14/2018
Yolanda O. VERIFIED CUSTOMER
Very professional and fast
4/11/2018
Michelle C. VERIFIED CUSTOMER
First, it took more than 40 minutes to pay for my car and get my keys back and it was OVER 24 hours since they were finished with my car AND I had called 2 hours prior to let them know my husband was coming in to pay. Second, the cap that hides my key hole on the drivers door is missing and I’ve NEVER uncapped or used that key hole since I’ve owned the car! It is a keyless entry, along with a key fob to unlock and open the door. I would like the cap replaced. Third, the inspection and emissions stickers glass was horribly removed with broken and cracked glass along with a lame taped border. The stickers expire in December, so now I have to drive around with the hazardous mess on my dashboard for the next 8 months. I could have replaced my windshield elsewhere for less money but figured I was dealing with a reputable, professional company.
4/7/2018
Tony T. VERIFIED CUSTOMER
Courteous technician.
4/7/2018
Hugh B. VERIFIED CUSTOMER
Jim was excellent !
4/6/2018
James C. VERIFIED CUSTOMER
All though I am not a fan of the Large 8 AM TO 4PM Appointment window . ( I totally wasted my morning and early afternoon . ) I was very impressed with the professionalism of your technician Daniel W. His work is top shelf , and very professional .
My appointment was changed three times from my initial phone call . On the first conformation , I was told that the tech would phone 30 minutes prior to arrival . This did not happen in this case . The first that I heard from the tech was when he was sitting in my driveway .
It was thru my son-in-law that ABRA was recommended . He had used your services two times in the past. I have to agree that the work was done right . Jim C .
4/6/2018
Andrew A. VERIFIED CUSTOMER
When standing in front of my car and looking at it, the molding at the bottom left corner didn't fully seal. While test driving, air was easily heard flowing into the car from that corner of the windshield. I contacted Jim directly, and he'll be coming back at his convenience to revisit this.
4/6/2018
Olga O. VERIFIED CUSTOMER
The tech claimed Safelite must have broke the cover to the condensation sensor because he had to glue it and put some tape on it but if that had been the case Safelite would have had to have glued it also and they did not, so now if I need to replace the glass ever again does that mean I also need to replace my mirror and cover. He also dropped glue on my setup button on my radio and I could not push on the button and I noticed he left the blade on the floor on the front passenger side so I picked it up and used it to stripped the glue beneath the button and was able to push the button but still have glue in the button I cannot get rid off. I will never use your company again and I will tell my coworkers, friends and family of my experience. My regret is that I did not wait for Safelite to have an opening to fix my windshield. You got my money once never again.
4/5/2018
Maryian S. VERIFIED CUSTOMER
good job
4/3/2018
Robert D. VERIFIED CUSTOMER
Very professional technician and I was pleasantly surprised to even find all of the stickers transferred to my new window.
4/3/2018
Peter J. VERIFIED CUSTOMER
Your receptionist in the mornimg was clueless. She could not tell us,why you missed your appointment time and took several attempts to get through to her that we were a customer exoectinv service today as you had promised.
She presented an extremely poir portrait of who you are.
The installation went fine.
4/3/2018
Alan W. VERIFIED CUSTOMER
Communication as to when my "re-scheduled " appointment was going to happen could have been better.